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Do you offer free shipping?
Yes, we provide free standard shipping on all orders over $100. For orders under $100, a small shipping fee applies, which will be shown at checkout.
What is your return policy?
At 99th Street, every item is made to order just for you. Because of this, we do not accept returns or exchanges unless there is an issue with your order.
If your item arrives damaged, misprinted, or defective, we’ll gladly replace it or issue a refund. Just contact us within 7 days of delivery with:
- Your order number
- A photo of the item and issue
- A brief description
Please note:
We cannot accept returns due to buyer’s remorse, incorrect size selection, or color preference. To avoid sizing issues, please refer to our size charts before ordering.
If your order hasn’t arrived after 30 days, please contact us and we’ll investigate the issue.
🖤 We’re committed to making it right always.
Contact us:
99th.streetcor@gmail.com
When will I receive my order?
It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are:
USA: 3-4 business days
International: 5-15 business days
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at 99th.streetcor@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.
I received a wrong/damaged product, what should I do?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at 99th.streetcor@gmail.com
How do I track my order?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at
99th.streetcor@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Product disclaimers:
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.
If you receive a product with a mark - please wash it before reporting a problem.
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